What is the check-in and check-out policy at Melia Casa Maya Cancun All Inclusive?
Check-in is at 15:00 and check-out is at 12:00.
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Melia Casa Maya Cancun All Inclusive, Cancun
352US$
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Key details
About Resort
Blvd. Kukulkan Km 5.5,
Cancun,
Mexico,
77500,
Quintana Roo
- Next to Playa Langosta
Perfect
8.3
3.8
Loved by guests
"The beach was pristine, with calm, clear turquoise water perfect for families."
"Casa Maya has been very tastefully renovated in 2024 and the new pool and the new water park are amazing."
"Very spacy room."
Melia Casa Maya Cancun All Inclusive is a family hotel offering over 2391.98 yd² of
Rooms & Amenities
Stylish and comfortable rooms at Melia Casa Maya Cancun All Inclusive include a
Dining Options
Dining options feature
Leisure & Activities
Leisure facilities include the
Services & Local Area
Melia Casa Maya Cancun All Inclusive provides a 24-hour reception and offers
Must-do experiences
- Visit the El Rey Ruins for a taste of ancient Mayan history.
- Try Tacos de Pescado at El Camarón at Playa Tortugas beach.
- Explore Mercado 28 for unique handmade crafts and souvenirs.
- Enjoy a sunset at Punta Nizuc; the view is unbeatable!
- Take a day trip to Isla Mujeres; rent a golf cart to explore.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The Level Suite Ocean View
2 persons
81 m²
1 King-size bed
Ocean view
Shower
Coffee machine
room details
Melia Room Ocean View
2 persons
41 m²
1 King-size bed
Ocean view
Shower
Air conditioning
room details
The Level Room Ocean View
2 persons
41 m²
1 King-size bed
Ocean view
Shower
Coffee machine
room details
The Level Room Swim Up
2 persons
41 m²
1 King-size bed
Shower
Coffee machine
room details
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Price and Room Availability Calendar
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Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Private beach
- Lift
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Water sports
- Tennis court
Guest Parking
- Electric kettle
Services
- Paid shuttle service
- Valet parking
- Housekeeping
- Laundry
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Packed lunches
Children
- Children's menu
- Children's pool
- Water slides
- Children's play area
- Toys
- Kids club
Spa & Leisure
- Indoor swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Pool with view
- Shallow end
Room features
- Air conditioning
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
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Dining Onsite
Melia Casa Maya Cancun All Inclusive features vibrant dining options that celebrate both local flavors and international cuisine. Guests can relish the freshness and variety at two unique restaurants, where the ambiance matches the nourishing experience.
La Veranda
International buffet
Ambiance
Bright and welcoming space filled with rich aromas, ideal for casual dining with views of the lush surroundings.
Key Offerings
A diverse breakfast buffet featuring classics such as eggs, yogurts, and tropical fruits, alongside appealing options like tacos and salsas, perfect for starting the day.
Reservation
No
Open for breakfast only; hours may vary.
Las Brisas Restaurant
Mexican and seafood, with international options
Ambiance
Charming beachfront setting providing a warm, friendly atmosphere, ideal for enjoying meals while soaking in the ocean breeze.
Key Offerings
Specializes in authentic Mexican dishes alongside fresh seafood selections, allowing guests to embrace local culinary traditions while enjoying comfortable dining.
Reservation
No
Open for all-day dining; hours may vary.
Location
Blvd. Kukulkan Km 5.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Blvd. Kukulkan Km 5.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Landmark
Scenic Tower Cancun
1.1
km
Church
Parroquia de Cristo Resucitado
1.6
km
Landmark
Galeon Capitan Hook
910 m
Harbour
Aquatours Cancun
1.1
km
Landmark
Bungee in Cancun
1.1
km
Landmark
Playa Tortuga Ferry Terminal
1.2
km
Beach
Playa Tortugas
1.7
km
Landmark
Sail Away Cancun
1.2
km
Landmark
Cancun Convention Center
3.4
km
Landmark
El Eden Ecological Reserve
2.6
km
Beach
Playa Las Perlas
2.7
km
Landmark
Andiani Travel Group
2.6
km
Landmark
Monumento a los Ninos Heroes
2.6
km
Night club
Coco Bongo
3.6
km
Landmark
Club De Playa
3.1
km
Night club
The City Nightclub
3.6
km
Night club
Palazzo
3.6
km
Night club
Mandala Nightclub
3.4
km
Gallery
Galeria Balance Cancun
3.3
km
Night club
Daddy'O
3.5
km
Beach
Chac Mool Beach
3.6
km
Market
Mercado 28
6.1
km
Landmark
Malecon Tajamar
3.7
km
Landmark
Museo de Arte Popular Mexicano
3.8
km
Beach
Playa Forum
3.6
km
Beach
Mandala Beach Club
3.6
km
Night club
Barezzito Puerto Cancun
3.6
km
Nearby
Beach
Playa Langosta
270 m
Blvd. Kukulkan 5. 5 Playa Langosta
Float Fun Cancun
110 m
Blvd. Kukulcan Km. 4.5
Jardin del arte
560 m
Restaurants
Cocoa Grill & Seafood Restaurante
830 m
Blvd. Kukulcan Km 4.5 En Grand Oasis
Explore Cancun
Local Highlights
Scenic Tower Cancun
13 minutes' walk
Offering stunning panoramic views of Cancun, this tower has a rotating restaurant that serves delightful meals.
Aquatours Cancun
15 minutes' walk
A complete aquatic adventure with snorkeling tours and boat rides, showcasing Cancun's stunning underwater world.
Parroquia de Cristo Resucitado
5 minutes' drive
This beautiful church, known for its unique architecture, offers peace and tranquility just a short drive away.
Float Fun Cancun
2 minutes' walk
A fun, family-friendly inflatable water park that promises exciting activities suitable for all ages.
Cocoa Grill & Seafood Restaurante
11 minutes' walk
Charming seafood restaurant known for its fresh catch dishes and ocean-view dining, ideal for romantic dinners.
Coco Bongo
40 minutes' walk
Famous for its extravagant shows featuring live performances, this venue guarantees a lively night out for all ages.
The City Nightclub
40 minutes' walk
One of Cancun's largest nightclubs with top DJs and a vibrant atmosphere, offering an unforgettable night of fun.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
Dave
United States,
March
2025
6.8/10
I had a mixed experience at Casa Maya. The rooms were spacious and had amazing ocean views, but the decor felt dated and could use some updating. The service was friendly overall, though we encountered some hiccups, especially at check-in due to a hard sales pitch. The location is great for families, being close to the beach, yet it felt a bit crowded at times. Dining offered good value, especially the snacks by the pool, but the breakfast could use improvement.
Rooms
7.0
The room was quite spacious, boasting a large balcony with amazing ocean views, but it was quite dated and could benefit from some renovations.
Service
6.0
While the staff was generally friendly and eager to help, the pushy sales approach at check-in was a bit off-putting.
Location
8.0
The location is nice, with easy access to a calmer beach, but it also felt crowded with vendors and beachgoers.
Dining
6.0
The food was decent, especially the pool snacks, but the breakfast options were somewhat limited and not very exciting.
Facilities
7.0
The hotel had good amenities like a trampoline and playground for kids, but the overall facilities seemed like they needed some upkeep.
Tommy
United States,
February
2025
8.2/10
I had a wonderful stay at this hotel, with a lot of great experiences to remember. The staff was incredibly welcoming and went out of their way to ensure we felt special. The rooms were spacious and clean, and the beach location was perfect for our family. However, we encountered some hiccups with dining options and room assignments that made certain parts of our stay less than ideal.
Rooms
8.0
The rooms were spacious, clean, and included a large walk-in closet and a private balcony. Overall, they were comfortable but not luxurious.
Service
9.0
The staff was unbelievably friendly and attentive, always checking in on our comfort. They promptly handled issues with our room change.
Location
9.0
The hotel's location is perfect, right by the beach and reasonably close to other attractions. We loved being able to walk to the ferry and easily access downtown Cancun.
Dining
7.0
While the food quality was generally good, some inconsistencies in meal preparation and restaurant service were disappointing.
Facilities
8.0
The facilities were quite nice but missing a fitness center, which I thought was strange for a resort. The beach was well-maintained, adding to the overall experience.
Michael
United States,
October
2024
6.6/10
Our stay at the hotel was a mixed bag. The cleanliness and commitment to safety were impressive, especially during these times. The location was also great, right on the beach, making it easy for us to enjoy swimming and walking. However, there were significant downsides, particularly with the service, which left us feeling uneasy after a troubling incident with the safe in our room.
Rooms
6.0
While the hotel room was spacious, it felt quite dated with old appliances and furniture that seemed worn out. However, the view of the ocean was beautiful, making up for some of the room's shortcomings.
Service
5.0
Service was inconsistent. While some staff were friendly, a major incident involving our room's safe made us doubt the overall security and management response.
Location
9.0
The location was fantastic, right on a sandy beach and within walking distance of the Isla Mujeres ferry, making it very convenient for excursions.
Dining
7.0
The dining options were varied, with a good selection of food available. However, the breakfast area got quite busy, and we wished for more vegetarian options.
Facilities
8.0
The facilities were generally well-maintained, with a nice pool area to relax. The beach access was a major highlight for us.
Dick
United States,
October
2024
7.6/10
My stay at the resort was a mix of highs and lows. On the positive side, the staff went above and beyond in their service, especially Claudia, who took excellent care of my needs during a medical incident. The location is beautiful, right on the beach with stunning views. However, the room I was initially given was not what I expected, being a bit outdated and in need of maintenance, which was disappointing given the otherwise luxurious setting of the resort.
Rooms
5.0
The initial room I was given was large and spacious at around 80 sqm, but it had a musty smell and was not well-maintained. The balcony and bathroom were nice, but overall, the room did not live up to my expectations.
Service
8.0
The service was outstanding, particularly from Claudia, who was incredibly helpful during my medical issue. However, I did experience some rudimentary service at breakfast on the last day, where the staff did not offer alternatives when there was a long wait.
Location
9.0
The resort's location is perfect, directly overlooking a stunning beach, which is fantastic for families. It's also conveniently close to public transportation.
Dining
7.0
While I didn't have breakfast included in my stay, the dining options looked appealing with a good variety of dishes available.
Facilities
9.0
The pool area and the beach were beautifully maintained and perfect for relaxation, especially for families.
Mary
United States,
October
2024
7.0/10
Overall, I found the hotel to be a mix of great experiences and some frustrating moments. The spacious rooms and excellent staff really stood out, especially Adiel at the pool bar and the attentive concierge Victor. However, the dining options were a hit or miss, and I faced some initial complications with my accommodation arrangements. The hotel has potential, but there are still a few areas needing attention to meet expectations.
Rooms
7.0
Our room was very spacious, featuring a large living room and balcony. However, we faced issues regarding the bed arrangement that initially took away from the comfort.
Service
8.0
The staff was mostly welcoming and attentive, with some standouts like Claudia and Victor providing great assistance, but there were some frustrations regarding communication.
Location
7.0
The hotel is in a nice location with decent access to the beach and pool areas, but not everything was fully operational during my stay.
Dining
6.0
While some breakfast options were decent, we had a few hit-or-miss experiences at the restaurants. The Italian spot (Cafe Nostra) had its moments but left something to be desired with cleanliness.
Facilities
7.0
The pool, water park, and common areas were well maintained and enjoyable, but some facilities such as the kids club and certain restaurants were not fully operational yet.
Spacious rooms
Dining inconsistencies
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible at a location nearby for free.
Internet
is available in for free.
Breakfast
At the hotel Melia Casa Maya Cancun All Inclusive guests are invited to a full breakfast served for free.
Pets
Pets are not allowed.
Number of floors:
8
Number of rooms:
275
FAQs
About Melia Casa Maya Cancun All Inclusive
How far is Melia Casa Maya Cancun All Inclusive from Cancun International Airport?
The hotel is approximately 25 minutes by car from Cancun International Airport, which is about 21 km.
What dining options are available at Melia Casa Maya Cancun All Inclusive?
Guests can dine at La Veranda, offering an international buffet, and Las Brisas Restaurant, serving Mexican food and seafood.
Is there a beach access at Melia Casa Maya Cancun All Inclusive?
The hotel provides direct access to a private beach approximately a 5-minute walk away.
What amenities can guests find in the rooms at Melia Casa Maya Cancun All Inclusive?
Rooms are equipped with air conditioning, a flat-screen TV, a kitchenette, a dining area, and a private bathroom.
What recreational facilities are available at Melia Casa Maya Cancun All Inclusive?
The hotel features two heated outdoor pools, a children's pool, a fitness center, tennis courts, and a water park.
What language do the staff speak at Melia Casa Maya Cancun All Inclusive?
The staff at the hotel primarily speak English and Spanish.
Is parking available at Melia Casa Maya Cancun All Inclusive?
Private parking is available for free, and reservation is not needed.
What attractions are located near Melia Casa Maya Cancun All Inclusive?
Nearby attractions include Cancun's vibrant nightlife, restaurants and historical sites like Chichen Itza and El Rey Mayan Ruins.
Does Melia Casa Maya Cancun All Inclusive offer Wi-Fi?
Complimentary Wi-Fi is available throughout the property.
What time is breakfast served at Melia Casa Maya Cancun All Inclusive?
Breakfast is available for an additional charge of 17 USD.
Does Melia Casa Maya Cancun All Inclusive provide entertainment services?
The hotel features live sport events, entertainment staff, and activities such as bingo and aerobics.
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